Account restrictions and appeals
What happens when an account is suspended and how to request a review.
What a restriction changes
A suspended or disabled account cannot use marketplace, listing, messaging or payment actions. Its public profile and listings are hidden. The account-status screen remains available for the decision notice, appeal, data export, financial documents and logout.
Existing bookings and funds
A restriction never silently deletes or rewrites a paid booking, held payment, refund, payout statement or dispute. These records are preserved and separately reviewed by the ThemePages operator before any financial state changes.
Appeal the decision
You can submit one clear electronic appeal from the account-status screen for at least six months after the decision notice. An authorized reviewer considers the information you provide and records whether the restriction is reversed or upheld.
How decisions are made
Security and abuse signals may help prioritize a case. An IP address, device signal or automated score is never the sole basis for an account suspension. Final account restrictions require an authorized human decision and an audit record.
Download your information
Open the menu on the account-status screen to download your account archive and separate buyer or seller financial-document archives. Private access tokens, verification secrets and internal security controls are excluded.
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