Last updated: April 24, 2026
You may cancel your booking free of charge and receive a full refund at any time before the Creator accepts the booking.
Once the Creator accepts your booking, cancellations depend on the stage of production. Before the Creator begins work: 100% refund. During active production: partial refund at ThemePages' discretion, accounting for Creator time invested. After content delivery: no refund; the review and dispute process applies instead.
If the Creator fails to deliver within the agreed timeframe, you are entitled to a full refund. Escrow funds will be released back to your original payment method within 5–10 business days.
If you reject the delivered content, you must provide specific feedback. The Creator will have one opportunity to revise. If the revision is also rejected, you may escalate to ThemePages Support for dispute review.
If a Creator cancels after accepting a booking, you will receive a 100% refund and may be eligible for credit toward a future booking.
Approved refunds are processed by Stripe and typically appear on your original payment method within 5–10 business days.
Filing a chargeback before attempting dispute resolution through ThemePages Support may result in account restrictions. We encourage all Buyers to contact support@themepages.ai first.
Cancellation and refund questions can be sent to support@themepages.ai.