How to handle a dispute
Steps to resolve disagreements and get support from our team.
What is a dispute?
A dispute occurs when a buyer is unsatisfied with the delivered campaign. Buyers can open a dispute after the seller submits proof of delivery if the work doesn't match what was agreed upon.
Opening a dispute (buyers)
Go to the booking page, click "Dispute," provide a detailed reason (minimum 10 characters), and optionally attach evidence. The seller has 72 hours to respond.
Responding to a dispute (sellers)
When a dispute is opened, you'll receive an email notification. Review the buyer's concerns and provide your response with evidence. Try to reach an agreement directly.
Admin resolution
If the dispute can't be resolved between parties, our admin team will review the case. Possible outcomes include full refund, partial refund, or releasing the payment to the seller.
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